Trust & Safety

Moderation, fraud, compliance, payments risk.

PinnedDiscussionTrust & Safety

Trust and safety baseline: what every dating site needs on day one

Trust and safety is not a feature you bolt on later, it is the thing that keeps your payment account alive and your members safe. My day one baseline: visible reporting and blocking, a real moderation queue, clear escalation for threats, and a written policy you actually follow. Add what you consider non negotiable and I will turn it into a checklist for the community.

KHKim HarrisStaff· 15d ago 0 296
DiscussionTrust & Safety

OSA age assurance before July: what are you actually doing?

The Online Safety Act duties are not abstract anymore and the clock is real. I am seeing operators split between proper age estimation providers and lighter self declaration plus monitoring. I want to compare real approaches. What are you implementing, with which provider, and what is it costing you per check?

KHKim HarrisStaff· 3h ago 0 388
QuestionTrust & Safety

Stripe flagged my account as high risk. How did you get approved?

I got the dreaded email two days after launch. Dating is high risk to most processors, but plenty of operators clearly make it work. Did anyone get reinstated with Stripe, or did you all move to a high risk specialist? Naming the processors that approved you would help a lot of people here.

KHKim HarrisStaff· 1d ago 0 510
QuestionTrust & Safety

Best ID verification provider for a small operator: Yoti, Veriff or Didit?

Verification is becoming table stakes for trust, but the pricing and integration effort vary a lot. For a small operator without a big dev team, which provider gave you the best balance of cost, pass rate and ease of integration? Real per verification costs very welcome.

KHKim HarrisStaff· 3d ago 0 264
GuideTrust & Safety

LGBTQ+ Dating Safety Considerations

Safety risks and responses specific to LGBTQ+ dating platforms in 2026.

?Member· 4d ago 0 0
DiscussionTrust & Safety

Romance scam patterns we are seeing in 2026, and what is catching them

Scammers adapt fast, and the AI generated profile photos this year are good enough to fool casual review. We have moved to signals over single checks: device and velocity patterns, message templating detection, and payment behaviour. What patterns are you seeing now, and what is actually catching them on your site?

KHKim HarrisStaff· 5d ago 0 232
GuideTrust & Safety

Dating Transparency Reporting Template

Structure and publish a transparency report that satisfies OSA, DSA and member trust.

?Member· 7d ago 0 0
QuestionTrust & Safety

How do you handle chargebacks without losing your processor?

A chargeback rate creeping toward one percent can end your processing relationship overnight. I use clear billing descriptors, easy self serve cancellation and proactive refunds for obvious mistakes. What is your chargeback playbook, and what got your rate back under control after a spike?

KHKim HarrisStaff· 8d ago 0 178
GuideTrust & Safety

Stalking Prevention for Dating Platforms

Prevent stalking by design. Location handling, blocking, unmatching and policy enforcement.

?Member· 9d ago 0 0
GuideTrust & Safety

Dating Cookies, Tracking and ePrivacy Compliance

Cookie banners, TCF 2.2, Consent Mode v2 and PECR applied to dating platforms in 2026.

?Member· 9d ago 0 0
GuideTrust & Safety

Dating Breach Response Playbook

Security incident response for dating platforms. Detection, triage, notification and comms.

?Member· 9d ago 0 0
GuideTrust & Safety

Image Based Abuse and Non-Consensual Intimate Image Policy

Prevent and remediate non consensual intimate image sharing on dating platforms in 2026.

?Member· 9d ago 0 0
GuideTrust & Safety

Anti-Money Laundering (AML) Considerations for Dating Platforms

Dating platforms aren't typical targets for money laundering, but they're increasingly used to move illicit funds. If you handle payments or user-to-user...

?Member· 10d ago 0 0
GuideTrust & Safety

Dating Advertising Compliance (Non Affiliate)

Brand advertising compliance for dating platforms. ASA, FTC, CAP, national specifics.

?Member· 10d ago 0 0
GuideTrust & Safety

Dating Safety Centre Design

Build a safety centre that users trust, regulators respect and search engines rank.

?Member· 11d ago 0 0
GuideTrust & Safety

Dating Bug Bounty and Vulnerability Disclosure

Set up a responsible disclosure and bug bounty program for dating platforms.

?Member· 11d ago 0 0
GuideTrust & Safety

Dating Fraud Detection Signals and Systems

Fake accounts, bots, synthetic profiles, payment fraud. How operators detect and stop in 2026.

?Member· 12d ago 0 0
GuideTrust & Safety

How to Handle Law Enforcement Requests on Your Dating Platform

Law enforcement will request user data. How you handle those requests determines legal exposure, user trust, and whether you're actually helping...

?Member· 13d ago 0 0
GuideTrust & Safety

US State-by-State Dating Site Regulations

Dating platforms operate in a complex regulatory landscape. Different states have different rules about auto-renewal, background checks, disclaimers, and...

?Member· 14d ago 0 0
GuideTrust & Safety

Online Safety Act Dating Compliance Guide 2026

The full 2026 operator guide to UK Online Safety Act for dating platforms. Duties, deadlines and checklists.

?Member· 17d ago 0 0